Orders, Delivery and Returns Policy

RETURNS POLICY

All Purchases

Please choose carefully as we do not refund unless your items are faulty. We are happy to exchange your items to the same value of or greater at our physical store, (excluding electronics & Sale / Clearance items ) within 7 days of the date you received your order, with proof of purchase, providing the items are in their original unused & unopened condition which includes all manufacture packaging.

If you cannot get to our physical store, you can post any item purchased online (excluding electronics & Sale / Clearance items) back to us within 7 days of receiving your order .Exchange items to the same value of or greater than your original sale will be posted back to you at the cost of the buyer – Excluding faulty items which will be posted at our cost .Postage is Non Refundable.

Please note that we do not have a letterbox so parts must be returned during working hours .

Items Purchased at a special or Promotion Price may not be returned unless faulty.

If the items are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

In the unusual event of item not fitting as intended through manufacture defect of part or change of mind on purchase we do not cover Labour for Remove and refit of supplied item back to original item / resupplied item .

DELIVERY

Our aim is to get your purchase to you as quickly as possible so we’ll make every effort to process your order quickly. When the product is in stock and you order from our website before 2pm on any business day you can expect your delivery in 1-3 business days. If you place an order after 2pm on a business day or over a weekend / public holiday you can expect to receive your items anywhere within 2-4 business days of placing your order. We use the services of New Zealand Couriers for all our delivery’s

If your house is on the NZ Rural Delivery Postal route you’ll need to allow an additional 2 business days for delivery. Once your order has been dispatched, you’ll receive an email from us with the tracking number for delivery.

Online orders can be shipped anywhere in New Zealand, with the exception to islands including the Chatham Islands, Waiheke Island, Great Barrier Island and Stewart Island.  Please contact us so we can A – see if it is possible , B – get a Delivery cost and then update the advert for you to purchase.

We do not ship any items to P O Boxes, as signature is required.

All deliveries, for large and small items, need to be accepted by someone present at the delivery address.
Delivery charges will vary depending on the item and location of delivery.

INTERNATIONAL ORDERS & DELIVERIES excepted to North America , United Kingdom , Europe * , Australia and South Pacific Islands only at this stage . * Excludes Russia  . All Orders are shipped International Couriers unless stated otherwise . Delivery Times are approx 2-7 days tracked unless otherwise stated . Untracked orders can take upto 14 working days . 

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

Taxes and duties will be collected by the receiving country on international orders. You, the customer are responsible for these charges.

CLICK & COLLECT

Products may be picked up from our store upon presentation of valid New Zealand photographic ID and an order number that was presented on your purchase email . ID must match the name on the order , otherwise the purchasing card MUST be shown in person or emailed through in advance for approval , Which will be recorded & stored as per our Privacy Policy . 

New Zealand Driver's licence
Passport
18+ card

GOODS DAMAGED IN TRANSIT

If any goods arrive damaged, please contact the Store within 24 hours of delivery. 

We will arrange to have the damaged item returned to our store and either repair or replace the goods. Damaged goods must be returned to our Store in the condition received by you with all original packaging, together with all packing slips.

Return Replacement or repaired item postage will be met by us.